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Laboratory Support Technician

Company: Alphanumeric Systems
Location: Rockville
Posted on: June 22, 2022

Job Description:

Alphanumeric is hiring a Laboratory PC Support Analyst/Technician to work onsite in Rockville, MD at a large pharmaceutical organization**.** Provides PC workstation, laptop and printer hardware support for all laboratory related hardware and software. Provides high level operating system, network and application software support. Work is performed in a high tempo and regulated environment that is monitored by Service Level Agreement metrics ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Manage hardware inventory Laptops and Desktop Systems
  • Troubleshoot and repair hardware/software issues
  • Configure, install, patch compile and manage licenses for PCs within labratories
  • Work with outside vendors and lab owners to resolve problems with lab systems
  • Document IT procedures for internal use
  • Ensure network and backup needs of end users are being met related to lab PC connectivity
  • Provide support for laboratory printing issues
  • Monitor Remedy queue and address lab incidents locally supported
  • Ensure security patches are in place monthlyQUALIFICATIONS
    • Use of Remedy Service Request for incident management
    • Solid Experience working with Microsoft Office 2016, Symantec, and Active Directory
    • Proficient in Microsoft Excel for tracking and reporting purposes
    • Excellent verbal and written communication skills are required
    • Must possess good time management skills
    • Must work independently while still part of a team
    • Must be flexible and adaptable to competing priorities
    • Must be able to research issues
    • Must follow all safety rule and regulation without exception
    • Experience working with Pyros, Vicell, Wallac, AccuSEQ, Image Lab, or PharmaSpec preferredThis is a full time position - Compensation $27.00 - $29.00 per hourThis position requires that all workers be fully vaccinated against COVID-19 and proof of vaccination will be required. Considerations will be made for those seeking Medical Exemption under ADA or Religious exemption under Title VII

Keywords: Alphanumeric Systems, Rockville , Laboratory Support Technician, Healthcare , Rockville, Maryland

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