Shared Service Manager

Company: National Geographic
Location: Washington
Posted on: June 1, 2025

Job Description:

How You'll ContributeThe Finance team is a valued thought partner at the forefront of decision making, providing timely and accurate financial information, deriving meaningful insights from data, and empowering the organization with innovative solutions that are agile and nimble to grow and adapt quickly to change.This role will work closely with various shared service functions including A/R, A/P, and Cash Operations to ensure integration of shared services across the organization. Additional responsibilities include developing metrics, driving process improvements, and participating in projects. The role also involves partnering with internal teams as a trusted partner, contributing to strategic initiatives and key cross-functional projects. The Shared Service Manager will report to the VP, Shared Services & Risk Management.Your ImpactResponsibilities Include

• Foster strong relationships within Finance and with business partners to align on needs, particularly related to new revenue streams and public space initiatives, while identifying opportunities for technology-driven process improvements. Monitor operational metrics across cash operations, accounts receivable, and accounts payable, ensuring compliance with internal controls and company policies and procedures (25%).
• Monitor department's email and ticketing system, liaise with internal and external customers to resolve inquiries, and work with the team to ensure adequate coverage and support to maintain continuity and efficiency (25%).
• Assist with support system upgrades and new releases by helping with testing and communication rollouts for the team (25%).
• Support the VP of Shared Services and Risk Management in planning and executing departmental projects. Help prioritize system enhancements and drive continuous improvements in efficiency and customer experience (25%).What You'll BringMinimum Education & Experience

• Bachelor's degree in accounting, Finance, or Business, or relevant work experience.Minimum Years and Type of Experience
  • At least 5 years of experience in operational accounting responsibilities, with 3+ years of management experience.
  • Experience and understanding of A/R, A/P, and Cash/Revenue functions are essential.Necessary Knowledge and Skills
    • Strong PC skills, including proficiency in Excel.
    • Ability to identify problems, develop solutions, and resolve issues.
    • Detail-oriented with strong critical thinking skills, capable of in-depth research, account analysis, and reconciliation.
    • Motivated, dependable, and able to work with limited supervision.
    • Effective prioritization and time management skills to meet deadlines.
    • Strong interpersonal, customer service, and communication skills.
    • Ability to interpret and apply rules and procedures.
    • Integrity and confidentiality are essential.
    • Knowledge of non-profit accounting is highly desirable.Supervision2 direct reportsSalary RangeThe salary range for this position is $98,800 - $104,000, complemented by a comprehensive benefits package including health, dental, vision, retirement plans, paid time off, and more.Job DesignationHybrid - Employees are expected to work at Base Camp two days a week, typically Tuesday and Wednesday, with flexibility for additional days.Candidates must be legally authorized to work in the U.S. No visa sponsorship is available for this role.We encourage applications from candidates with relevant skills and experience, even if not an exact match to all qualifications, to foster growth and diversity within our organization.About UsWho We AreThe National Geographic Society uses science, exploration, education, and storytelling to illuminate and protect our world's wonders. We are committed to an inclusive environment where everyone's identity and experiences are valued, and we offer a range of benefits and perks to support our staff.
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Keywords: National Geographic, Rockville , Shared Service Manager, Executive , Washington, Maryland