Client Service Manager
Company: Arthur J. Gallagher & Co. (AJG)
Location: Rockville
Posted on: May 27, 2023
Job Description:
IntroGallagher is a global leader in insurance, risk management
and consulting services. We help businesses grow, communities
thrive and people prosper.We live a culture defined by The
Gallagher Way, our set of shared values and guiding tenets. A
culture driven by our people, over 40,000 strong, serving our
clients with customized solutions that will protect them and fuel
their futures.At Gallagher, you can build a career whether it's
with our brokerage division, our benefits and HR consulting
division, or our corporate team. OverviewWe are seeking a Client
Service Manager to join our growing team who can deliver
exceptional customer service! Are you interested in helping a range
of clients through issues that vary from relatively simple to
moderately complex?We are looking for people who are passionate
about building relationships with clients, will collaborate with
the sales team to achieve goals, constantly seek improvement and
will demonstrate the value Gallagher can provide.
ResponsibilitiesHow will you affect the business?
- Take a leadership role in the renewal process to ensure the
best possible solutions are delivered to clients in high quality
and timely manner.
- Secure existing business and drive the sale of additional
services and lines of coverage.
- Nurture relationships with your buyer in the client
organization as well as with the day-to-day client
representatives.
- Guide your team members in addressing a client's risk
management needs through consultative conversations.
- Mentor Client Service team members through continuous learning,
transparent feedback, and strong talent development.
- Conduct periodic audits to ensure compliance standards and
service levels are met.
- Maintain accurate client and policy data and documents within
Gallagher systems.
- Use Gallagher's technology to improve your productivity and
quality.Skills for Success:
- Develop professional relationships with your internal and
external partners
- Utilize your resilient and adaptable mentality in the face of
shifting priorities
- Eagerness to collaborate with all Gallagher teams and
employees! QualificationsRequirements:
- Bachelor's degree with a minimum of 3+ years client service
and/or claims management experience
- OR-
- High School degree/GED with a minimum 8+ years client service
and/or claims management experience.
- Property and Casualty Insurance License.
- Proficiency in Microsoft Office.Preferred:
- Previous insurance knowledge and experience managing client
relationships.
- Solid financial acumen.
- Proficient in using technology as a tool to maximize
productivity and quality.
- Strong written and verbal communication skills.
- Comfortably engages others in consultative discussion.
- Effectively manages/balances multiple and sometimes competing
priorities.
- Works in a self-directed manner. Additional Information to
review our U.S. Eligibility RequirementsWe offer competitive
salaries and benefits, including: medical/dental/vision plans, life
and accident insurance, 401(K), employee stock purchase plan,
educational expense reimbursement, employee assistance program,
flexible work hours (availability varies by office and job
function), training programs, matching gift program, and more.
Keywords: Arthur J. Gallagher & Co. (AJG), Rockville , Client Service Manager, Executive , Rockville, Maryland
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