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Client Service Manager

Company: Arthur J. Gallagher & Co. (AJG)
Location: Rockville
Posted on: May 27, 2023

Job Description:

IntroGallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team. OverviewWe are seeking a Client Service Manager to join our growing team who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide. ResponsibilitiesHow will you affect the business?

  • Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.
  • Secure existing business and drive the sale of additional services and lines of coverage.
  • Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.
  • Guide your team members in addressing a client's risk management needs through consultative conversations.
  • Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
  • Conduct periodic audits to ensure compliance standards and service levels are met.
  • Maintain accurate client and policy data and documents within Gallagher systems.
  • Use Gallagher's technology to improve your productivity and quality.Skills for Success:
    • Develop professional relationships with your internal and external partners
    • Utilize your resilient and adaptable mentality in the face of shifting priorities
    • Eagerness to collaborate with all Gallagher teams and employees! QualificationsRequirements:
      • Bachelor's degree with a minimum of 3+ years client service and/or claims management experience
      • OR-
      • High School degree/GED with a minimum 8+ years client service and/or claims management experience.
      • Property and Casualty Insurance License.
      • Proficiency in Microsoft Office.Preferred:
        • Previous insurance knowledge and experience managing client relationships.
        • Solid financial acumen.
        • Proficient in using technology as a tool to maximize productivity and quality.
        • Strong written and verbal communication skills.
        • Comfortably engages others in consultative discussion.
        • Effectively manages/balances multiple and sometimes competing priorities.
        • Works in a self-directed manner. Additional Information to review our U.S. Eligibility RequirementsWe offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.

Keywords: Arthur J. Gallagher & Co. (AJG), Rockville , Client Service Manager, Executive , Rockville, Maryland

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