Assistant Manager - Room Operations
Company: Marriott Hotels Resorts
Location: Rockville
Posted on: January 19, 2023
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Job Description:
Job Number 23001992
Job Category Rooms & Guest Services Operations
Location Bethesda Marriott, 5151 Pooks Hill Road, Bethesda,
Maryland, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY - Entry level management position that focuses on
supporting the day-to-day activities of Rooms Operations of areas
that include Housekeeping, Recreation. Laundry, Staff, AYS and
Concierge/Guest Services. Position assists in working with
employees to carry out guest arrival and departure procedures and
to maintain the propertys cleanliness standards. Strives to ensure
guest and employee satisfaction and achieve the operating budget. -
CANDIDATE PROFILE - Education and Experience High school diploma or
GED; 3 years experience in the guest services, front desk,
housekeeping, or related professional area. OR 2-year degree from
an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 1 year
experience in the guest services, front desk, housekeeping, or
related professional area. - CORE WORK ACTIVITIES - Supporting the
Management of Rooms Operations Activities Opens and closes Front
Desk shifts / Housekeeping and ensuring completion of assigned
shift checklist and other duties. Runs and reviews critical
information contained in room operations reports. Understands the
functions of the Recreation. Laundry, Housekeeping, Bell Staff,
AYS, Front Desk and Concierge/Guest Services operations. Operates
all department equipment as necessary and reporting malfunctions.
Ensures employees have the proper supplies and uniforms.
Understands night audit procedures and being able to comprehend and
utilize reports as necessary. Understands and complies with loss
prevention policies and procedures. Communicates performance
expectations employees in accordance with job descriptions for each
position. Handles employee questions and concerns. Effectively
schedules employees to business demands and tracks employee time
and attendance. - Contributing Information to Support Managing to
Budget Supervises same day selling procedures to maximize room
revenue and property occupancy. Verifies accuracy of room rates to
maximize revenue opportunities Uses budgets, operating statements
and payroll progress reports as needed to assist in the management
of the Room Operations. Participates in the management of
departmental controllable expenses to achieve or exceed budgeted
goals. Understands the impact of Room Operations on the overall
property financial goals and objectives. - Providing for and
Managing the Guest Experience Assists in the investigation of
employee and guest accidents. Assists in the use of a guest
information tracking system to ensure that a successful repeat
guest recognition program is in use to recognize guest preferences
and Sets a positive example for guest relations. Interacts with
guests to obtain feedback on product quality and service levels;
effectively responding to and handles guest problems and complaints
seeking assistance from supervisor as necessary. Assists in the
review of comment cards and guest satisfaction results with
employees. - - Marriott International is an equal opportunity
employer. -We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law. -Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law.
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels. Marriott Hotels, Marriott
Internationals flagship brand with more than 500 global locations,
is advancing the art of hosting so that our guests can travel
brilliantly. As a host with Marriott Hotels, you will help keep
this promise by delivering premium choices, sophisticated style,
and well-crafted details. With your skills and imagination,
together we will innovate and reinvent the future of travel. JW
Marriott is part of Marriott International's luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our
associates come first. Because if youre happy, our guests will be
happy. Its as simple as that. Our hotels offer a work experience
unlike any other, where youll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. Thats The JW Treatment.
Keywords: Marriott Hotels Resorts, Rockville , Assistant Manager - Room Operations, Executive , Rockville, Maryland
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