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Change Release Manager

Company: ROCKSourceIT Solutio0ns
Location: Rockville
Posted on: August 4, 2022

Job Description:

JOB SUMMARY Responsible for developing, evolving, managing and executing against standardized methods, documentation and procedures for efficient and quality handling of all Application related changes, in order to minimize the impact of change related problems upon the service quality. Additionally, responsible for managing all aspects of the Application release process to ensure proper planning and resource availability. Provides advanced support and management for a suite of Applications and Infrastructure services while researching, recommending and implementing technical solutions as necessary. You will work in conjunction with a dedicated team of professionals and serve as the liaison between technical teams and service provider Leads workgroups and/or functions as a technical expert. Resolves and makes decisions on more complex, non-routine service requests with limited to moderate risk. Performs research, analysis, design, creation and implementation of services /applications to meet current and future user requirements. Directs Service Providers to modify and maintain existing services/applications to address changes in business processes. Ensures Service Providers achieve contracted service delivery outcomes. Monitors multiple projects by Service Provider to successful completion, maintaining scope within the time and budget constraints. CANDIDATE PROFILE Education and Experience Required:

  • 7+ years experience in ITSM Change and Release management.
  • 3+ years applications support in a hosting environment, technical infrastructure, system implementation experience
  • Undergraduate degree or equivalent experience/certification Preferred:
    • 7+ years experience in information technology, application development and infrastructure support
    • Deep Knowledge of ITSM processes, procedures, infrastructure change and release management.
    • ITIL V4 certified.
    • Strong analytical, communication and facilitation skills.
    • Experience in conducting Post change reviews for incidents caused by changes to ascertain root cause, timing(s), corrective actions, lessons-learned and process / technology follow ups. Perform routine follow up on all escalation / corrective actions and drive to closure
    • Experience in development of strategies and tools for internal reporting and analytics addressing integrated data source(s), ad-hoc reporting compatibilities and automated ops and management publishing
    • Ability to initiate and direct collaborative efforts of multiple teams including internal and/or external resource sand SLA management. CORE WORK ACTIVITIES Technical Leadership
      • Trains and/or mentors other team members, and peers as appropriate
      • Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested
      • Identifies opportunities to enhance the service delivery processes. Delivering Technology
        • Performs more complex quantitative and qualitative analyses for service delivery processes and projects.
        • Supports existing Infrastructure services, applications and large projects in a minimum of one environment.
        • Facilitates achievement of expected deliverables and obligations of Services Providers
        • Validates completeness of requirements prior to Service Provider solutioning
        • Through the service provider, plans and coordinates complex implementation overseeing quality control of application functional design, usability, functionality, and implementation.
        • Advises support desk on change management as it relates to support and training of new system
        • Ensures all projects follow the defined development and business case processes
        • Ensures proper coordination with appropriate IT and vendor relations teams
        • Provides consultation for routine and complex systems development
        • Ensures early warning to the business stakeholder executives regarding degraded or missed service levels IT Governance
          • Follows all defined IT standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
          • Maintains a proper balance between business and operational risk
          • Follows the defined project management standards and processes Service Provider Management
            • Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.
            • Makes short term plans for the team to effectively utilize resources
            • Monitors Service Provider outcomes
            • Reviews estimates of work effort for client project provided by Service Providers for accuracy
            • Facilitates timely resolution of service delivery problems and minimizes the impact to clients

Keywords: ROCKSourceIT Solutio0ns, Rockville , Change Release Manager, Executive , Rockville, Maryland

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