Client Manager - Employee Benefits
Company: Gallagher
Location: Rockville
Posted on: June 16, 2022
Job Description:
Gallagher is a global leader in insurance, risk management and
consulting services. We help businesses grow, communities thrive
and people prosper. We live a culture defined by The Gallagher Way,
our set of shared values and guiding tenets. A culture driven by
our people, over 30,000 strong, serving our clients with customized
solutions that will protect them and fuel their futures.
How will I impact the business?
As the Client Service Manager you will ensure delivery of
exceptional service to Gallagher's clients by actively managing
client accounts. You will work with our sales team to ensure client
satisfaction. We will rely on your leadership skills to help guide
our Client Service associates and create a learning environment.
You apply your business insight and strong dedication to service to
create depth in our client relationships.
You will manage increasingly complex
accounts with a strong focus on self-funded business while
collaborating with senior teammates Utilizing Gallagher's resources
and tools, you will create effective client deliverables You
support the employee benefits Client Service Cycle to ensure a
seamless renewal process. We measure success based on retention and
our renewal target is 95%. You will resolve service-related issues
independently but know when to raise concerns to more experienced
client service team members Prepare RFP's, coordinate vendor
responses, support negotiations, analyze and spreadsheet proposal
results, and develop the client presentations You will
"cross-solve" with your clients to communicate resources available
within Gallagher that we may not currently provide (Pharmacy
Practice, Retirement Services, HR Consulting, Voluntary Benefits,
etc.) Guide and support new hires and account associates Complete
internal professional development programs to gain an understanding
of the insurance industry and GBS processes We ask our team to
exemplify the highest ethical standards, promote ethical behavior
and uphold The Gallagher Way What skills will make me successful in
this role?
You possess strong communication
skills that will allow you to build professional relationships with
both internal and external partners. We are a collaborative team
and look for teammates who understand the importance of deadlines
and are open to constructive feedback. Adaptable and remain
composed and in an environment that requires balancing multiple
priorities in any given day You actively seek to develop your
professional skills and improve efficiency You are innovative and
rarely satisfied with the status quo! You love to generate new and
practical ideas and aim to continuously improve A desire to learn
Gallagher's tools, systems, and shared resources We look for the
people who go the "Extra Mile" to achieve results that benefit the
client, the Branch and Gallagher Do I have what it takes to be
considered?
Bachelor's Degree plus 3 or more
years client service and/or claims management experience OR
High School diploma degree/GED with
8+ years client service and/or claims management experience
Appropriately licensed Able and willing to travel approximately 25%
of the time Working knowledge of Microsoft Windows applications and
MS Office Gallagher Benefit Services, Inc. (GBS) , a division of
Gallagher, is a company that touches businesses and their employees
on a personal level. At the core, our job is to help protect the
health and well-being of employees and their families and provide
for their financial security-all while allowing employers to
attract and retain the people they need to grow and succeed. As you
consider the value of working for our team, remember your talent,
winning attitude and strong performance will be highly valued as
our business continues to grow.
Required:
- Bachelor's Degree plus 3 or more years client service and/or
claims management experience
OR
- High School diploma degree/GED with 8+ years client service
and/or claims management experience
- Appropriately licensed
- Able and willing to travel approximately 25% of the time
- Working knowledge of Microsoft Windows applications and MS
Office
U.S. Eligibility Requirements:
- Interested candidates must submit an application and resume/CV
online to be considered
- Are you 18 years of age or older or can you demonstrate legal
capacity to enter a contract?
- Must be willing to submit to a background investigation; any
offer of employment is conditioned upon the successful completion
of a background investigation
- Must have unrestricted work authorization to work in the United
States. For U.S. employment opportunities, Gallagher hires U.S.
citizens, permanent residents, asylees, refugees, and temporary
residents. Temporary residence does not include those with
non-immigrant work authorization (F, J, H or L visas), such as
students in practical training status. Exceptions to these
requirements will be determined based on shortage of qualified
candidates with a particular skill. Gallagher will require proof of
work authorization
- Must be willing to execute Gallagher's Employee Agreement or
Confidentiality and Non-Disclosure Agreement which requires, among
other things, post-employment obligations relating to
non-solicitation, confidentiality and non-disclosure Gallagher
offers competitive salaries and benefits, including:
medical/dental/vision plans, life and accident insurance, 401(K),
employee stock purchase plan, educational expense reimbursement,
employee assistance program, flexible work hours (availability
varies by office and job function) training programs, matching gift
program, and more.
Gallagher believes that all persons are entitled to equal
employment opportunity and does not discriminate against nor favor
any applicant because of race, sex, color, disability, national
origin, religion, creed, age, marital status, citizenship, veteran
status, gender, gender identity / expression, actual or perceived
sexual orientation, or any other protected characteristic. Equal
employment opportunity will be extended in all aspects of the
employer-employee relationship, including, but not limited to,
recruitment, hiring, training, promotion, transfer, demotion,
compensation, benefits, layoff, and termination. In addition,
Gallagher will make reasonable accommodations to known physical or
mental limitations of an otherwise qualified applicant with a
disability, unless the accommodation would impose an undue hardship
on the operation of our business.
Additional Information
Keywords: Gallagher, Rockville , Client Manager - Employee Benefits, Executive , Rockville, Maryland
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