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Program Support Manager (Emergency Shelter)

Company: Interfaith Works
Location: Rockville
Posted on: June 12, 2022

Job Description:

Job Description

Job DescriptionTitle: Program Support Manager of Emergency ShelterReports to: Program Director Employment Status: Full-time FSLA Status: ExemptPay rate: starting at $50,000 annualPOSITION SUMMARYInterfaith Works will be operating a low-barrier emergency shelter for adult men, women, and nonbinary individuals experiencing homelessness. The 30-bed program provides shelter, meals, and case management services. The goal of the program is to quickly move shelter clients to housing so that homelessness is rare, brief, and non-recurring. Under the supervision of the Program Director, Program Support Manager is responsible for recruiting, training, supervising, and scheduling the Program Support Staff, who are on duty at all times to support the clients served by the program. This is a full-time, hands-on position that requires mostly on-site supervision of staff.ESSENTIAL DUTIES & RESPONSIBILITIESThe essential functions include, but are not limited to the following:

  • Work with the Operations Manager and Administrative team to recruit and hire enough Program Support Staff to keep all shifts covered.
  • Ensure Program Support Staff receive training through on-the-job training with the Program Support Manager and Shift Supervisors and by attending the trainings provided by IW and the County.
  • Organize and maintain the Program Support Staff schedules to maintain adequate shift coverage.
  • Ensure all shifts are covered and be prepared to cover any open shifts.
  • Read and respond to daily log notes. Provide timely coaching and feedback needed to Program Support Staff.
  • Provide individual supervision at least monthly to address concerns or provide additional training and support.
  • Review and approve Program Support Staff payroll biweekly through iSolved.
  • Attend Program Support Manager meetings.
  • Attend weekly supervision meeting with the Program Director.
  • Help facilitate all staff meetings.
  • With the Program Directors, develop and maintain the procedure manual.
  • Provide performance feedback as needed and complete annual written performance evaluations to supervisees.
  • Perform other related tasks and duties as assigned by the Program Director.MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES)
    • 3 - 5 years of experience in direct service work, preferably with some lead or supervisory experience.
    • Excellent interpersonal and communication skills to effectively work as part of a team in a fast-paced program serving clients from diverse racial, cultural, and socio-economic backgrounds.
    • Excellent planning and organizational skills and the ability to manage multiple staff schedules.
    • Experience working with individuals with acute and chronic behavioral health issues and knowledge of crisis intervention techniques.
    • Ability to apply best practices in working with the homelessness population, including Trauma-Informed Care, Harm Reduction and Housing First.
    • Must be available to work dayshift, evening and overnight as needed to cover open shifts at the shelter.
    • Skilled use of Microsoft Office Software Suite. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. NOTEThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.TO APPLYInterested candidates must submit a resume with their application to be considered. Applicants must apply through this link. Please send any questions about the application process to info@iworksmc.org.Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug free workplace and comply with ADA regulations, as applicable.

Keywords: Interfaith Works, Rockville , Program Support Manager (Emergency Shelter), Executive , Rockville, Maryland

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