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Regional Property Manager, Lerner Enterprises

Company: Lerner Enterprises
Location: Rockville
Posted on: November 17, 2021

Job Description:

*****Rare opportunity to join Lerner Enterprises as Regional Property Manager (Assistant Director). Candidates that apply on or before 11/15 will be eligible for a $1,000 New Hire Bonus.*****COMPANY BACKGROUND:Since our founding in 1952, Lerner Enterprises has emerged as one of the largest and most respected private real estate developers in the Greater Washington, D.C. Metropolitan Area. Our services encompass all phases of real estate development, including planning, development, construction, leasing and asset and property management. The breadth of our diverse real estate portfolio includes residential, office, retail and hotel properties.Over the last six decades, Lerner has developed a number of award-winning projects, such as Washington Square in the District of Columbia, The Corporate Office Centre at Tysons II, Dulles Town Center and The Falls at Flint Hill in Northern Virginia, Black Hill in Germantown and the latest 1000 South Capitol in Navy Yard, DC. The residential portfolio currently comprises 15 properties in Virginia and Maryland that total over 4,900 units.Today, Lerner continues to embrace new technology and innovative thinking to create dynamic places to live, work and play.PRIMARY RESPONSIBILITIES: Property Oversight

  • Personnel management/recruiting and training. Ensure that all personnel are adhering to HR policies and procedures; attend and complete required training courses; staffing schedules and time-off is well planned in order to provide adequate coverage at all times.
  • Be an ambassador for the company and a professional liaison with competitor peers to keep on top of current market opportunities and to help diagnose trends in the future.
  • Meet budgeted rent growth by raising rents strategically within market limitations. Analyze and recommend rental rate pricing changes as well as detailed written strategies for under-performing properties to be able to achieve budgeted levels. Review property pricing on a daily basis utilizing property pricing software provided.
  • Maintain property occupancies at or above budgeted levels to meet and exceed Rental Revenue.
  • Budgets: responsible for building all income and expense categories for the properties annual budgets with input from various departments: Marketing, IT, Accounting, etc. In addition, communicate corrective courses of action and complete re-projections on the financial outcome if the budgets are behind or ahead of budget
  • Ensure that all properties maintain top level customer service. Ensure that all customers: prospects and residents receive prompt and professional responses to requests, concerns and reviews.Customer Service Benchmarks are met for reputation (achieve 4.3 or higher for all surveys/ 600+ score), prospect inquiries (2 hours or less response time)
    • Ensure that all necessary safety inspections, processes, update submittal deadlines and procedures are followed including lock-out tag out procedures, property light inspections and MSDS sheet collection.
    • Responsible for ensuring seamless restoration of the asset after a significant loss is incurred; including contractor selection, oversight and coordination with insurance and accounting.
    • Help to develop and maintain current year and ten year capital plans as well as maintenance budgets for all properties.
    • Responsible for maintaining operating expenses within budget and prepare variance reports for Managing Director on a monthly basis and quarterly basis. Review service orders and invoices to ensure all criteria have been met.
    • Conduct regular site visits to inspect building exteriors, interiors, vacant apartments, common areas, amenities, service areas (trash rooms/compactors), maintenance office and shop, leasing office, models, etc. Ensure that facilities are well maintained and standards are adhered to by team and vendors.
    • Maintain oversight of delinquencies and bad debt at the property and make recommendations on corrective course of action needed to achieve the required levels at each property.
    • Reporting preparation, review and submittal. Ensure that the required weekly, monthly and quarterly reports are prepared, reviewed for accuracy and submitted on due date.PRIMARY RESPONSIBILITIES: Team Oversight and Leadership
      • Mentor and train team members on a continual basis to ensure a positive mindset, engagement and productivity in their roles. This also includes assisting in setting road maps for future growth and promotion of team members.
      • Ensure operational strategies and activities are performed as such to determine quarterly bonus KPI are met.
      • Assist in the review and implementation of leasing processes, goals, and evaluation of effectiveness. Be aware of the competitive strengths in the marketplace and guide performance to the top of the market in our people and performance.
      • Ensure operational consistencies across the portfolio.
      • Manage the expense control for all controllable and replacement categories. Look for cost saving measures, manage vendor relationships and use, and work with the onsite teams to see that expenses are managed tightly without compromising quality.
      • Utilize Entrata work order system to track service requests to identify trends, evaluate timeliness of ticket completion and maintain an equitable workload spread. Work with the office team on communication with residents during the service process to ensure the most effective delivery of service and communication.
      • Utilize Axio/Market Analytics to support pricing and market specific conditions.
      • Build a complimentary relationship between the maintenance and office teams in order to achieve better communication between departments.
      • Continually look for new opportunities to better operational practices and efficiencies and make/justify recommendations as appropriate.
      • Perform weekly site visits where spot inspections and training with onsite teams are a top priority. Provide site visit follow up emails to team and Managing Director of key items reviewed during the site visit and expected completion.
      • Maintain strong relationships with all support departments in the organization.
      • Other duties as may be assignedQUALIFICATIONS:
        • At least 5 years experience in Residential Property Management Experience, with a minimum of 3 years focus on multi-site management and onsite personnel strategy and program implementation.
        • Experience with a diversified portfolio of properties.
        • In-depth knowledge of all aspects of property management.
        • Experience with lease-ups and renovation projects preferred.
        • Proven track record of success in managing expenses effectively.
        • Proven track record of identifying market trends and converting that knowledge into achievable business plans on income for the communities.
        • Strong verbal and communication.
        • Proficient in Microsoft (Excel, outlook, Word), Adobe, Entrata (or similar software), Reputation.com (or similar software), Realpage (Axio, Market Analytics, AIRM or similar products)
        • Ability to thrive in a collaborative, team environment.
        • Proactive; self-starter.
        • Analytical
        • Results-driven
        • Ability to multi-task and work well under pressure.
        • Strong attention to detail.EDUCATION:
          • College Degree preferred
          • High School Diploma
          • Property Management Designations (IREM, NAA, PMA)WORK ENVIRONMENT:This job operates in a professional office environment with occasional work in an outdoor environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. There is exposure to all types of weather conditions when touring properties. Over 75% of the work week will involve local travel. Overnight travel is very rare and will be requested in advance if possible. The assigned portfolio can change at any time based on business needs and the determined required supervision.PHYSICAL DEMANDS:This is largely a sedentary role; however, some walking, stooping, bending, and crouching will be required in the process of touring properties and pointing out details to employees and vendors.OTHER DUTIES:Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for the successful performance of this job. Duties, responsibilities and activities may change at any time with or without notice.BENEFITS:
            • Health, Dental, Life/AD&D, and Supplemental Insurance
            • Short and Long Term Disability Insurance
            • 401K with company match
            • Flexible Spending Accounts
            • Vacation Leave
            • Sick Leave
            • Personal DaysLerner Enterprises is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.All applicants for employment at Lerner Enterprises are required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment will be required to produce proof of vaccination status prior to their first day of employment. Applicants with qualifying disabilities or bona fide religious objections, or who are pregnant, may be exempted from this requirement or otherwise accommodated if they are unable to be vaccinated.Additionally, all applicants for employment at Lerner Enterprises who receive a conditional offer of employment will be required to pass a background check and reference checks prior to commencing employment.

Keywords: Lerner Enterprises, Rockville , Regional Property Manager, Lerner Enterprises, Executive , Rockville, Maryland

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