Service Now Implementation Manager
Company: Latitude Inc.
Location: Rockville
Posted on: February 23, 2021
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Job Description:
Growing Government Contractor looking to hire a--Service Now
Implementation Manager.-- ESSENTIAL DUTIES & RESPONSIBILITIES: ---
Interface and coordinate with configuration manager, IT
Infrastructure team, and other stakeholders to gather and refine
requirements on CMDB, Incident Management, Problem Management,
Change Management, Asset Management, and Release Management. ---
Leverage experience and subject matter expertise to Implement Core
ITSM applications - CMDB, Incident, Problem, Asset, Change and
Release Management and Core suite of ITOM applications - Discovery
and Service Mapping --- Integrate ServiceNow with enterprise
applications, Monitoring and SIEM systems, and other ServiceNow
instances --- Create a bi-directional integration for Tasks between
two ServiceNow instances. --- Customize Service Portal for enhanced
end user experience --- As a Senior developer mentor other
developers and peer review the code to ensure team development
follows ServiceNow best practices --- Work on Continuous Service
Improvement by periodical technical and functional assessment of
solutions and implementing enhancements as needed --- Provide
technical documentation on all solutions implemented Required
Skills --- Bachelor's Degree in Computer Science or related field
or 9+ relevant years or experience --- Minimum 5 years' experience
in implementing solutions on ServiceNow platform including but not
limited to Servicer and client-side scripting, Glide API, Web
Services, Angular JS, ServiceNow Studio, Bootstrap CSS, Jelly
Scripts etc. --- Extensive Process knowledge and working experience
as lead implementer for ITSM and ITOM --- Experience integrating
with enterprise application and third party application through
OOTB and custom API --- Experience in creating audience specific
technical documents, user guides and/or presentations
Keywords: Latitude Inc., Rockville , Service Now Implementation Manager, Executive , Rockville, Maryland
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