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Service Now Implementation Manager

Company: Latitude Inc.
Location: Rockville
Posted on: February 23, 2021

Job Description:

Growing Government Contractor looking to hire a--Service Now Implementation Manager.-- ESSENTIAL DUTIES & RESPONSIBILITIES: --- Interface and coordinate with configuration manager, IT Infrastructure team, and other stakeholders to gather and refine requirements on CMDB, Incident Management, Problem Management, Change Management, Asset Management, and Release Management. --- Leverage experience and subject matter expertise to Implement Core ITSM applications - CMDB, Incident, Problem, Asset, Change and Release Management and Core suite of ITOM applications - Discovery and Service Mapping --- Integrate ServiceNow with enterprise applications, Monitoring and SIEM systems, and other ServiceNow instances --- Create a bi-directional integration for Tasks between two ServiceNow instances. --- Customize Service Portal for enhanced end user experience --- As a Senior developer mentor other developers and peer review the code to ensure team development follows ServiceNow best practices --- Work on Continuous Service Improvement by periodical technical and functional assessment of solutions and implementing enhancements as needed --- Provide technical documentation on all solutions implemented Required Skills --- Bachelor's Degree in Computer Science or related field or 9+ relevant years or experience --- Minimum 5 years' experience in implementing solutions on ServiceNow platform including but not limited to Servicer and client-side scripting, Glide API, Web Services, Angular JS, ServiceNow Studio, Bootstrap CSS, Jelly Scripts etc. --- Extensive Process knowledge and working experience as lead implementer for ITSM and ITOM --- Experience integrating with enterprise application and third party application through OOTB and custom API --- Experience in creating audience specific technical documents, user guides and/or presentations

Keywords: Latitude Inc., Rockville , Service Now Implementation Manager, Executive , Rockville, Maryland

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