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Application Support - Sample Management

Company: Job Juncture
Location: Rockville
Posted on: September 3, 2020

Job Description:

My client is expanding and seeks an Application Support person to assist their biotech and pharma clients.-- The ideal candidate will take on the following tasks:--Test and apply new installations and upgradesResolve issues, perform data fixes, make configuration changes to the installation, and keep detailed recordsMaintain an active and excellent working relationship with customersUnderstand customer needs, identify issue causes and develop resolution strategiesProvide, organize and maintain communication to the Software Development group based on customer feedback and customer reported issuesParticipate in regular support telephone conferences and periodic maintenance upgradesUndertake occasional travel to customer sites for the provision of support or training--The ideal candidate will possess the following qualities:BS degree and a technical background in software, research informatics, etc2+ years of experience in supporting customer data management and software solutionsMust have previous experience working in pharma and using relevant softwareExceptional customer relationship skills.Proficiency in SQL is a must haveFamiliarity with Oracle preferred30% travel--This is a remote role and person can live anywhere in the US including Boston, NYC, Philadelphia, RTP, San Diego and other cities.

Keywords: Job Juncture, Rockville , Application Support - Sample Management, Executive , Rockville, Maryland

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