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Director Of Clinical Program Operations

Company: US Tech Solutions
Location: Rockville
Posted on: March 27, 2020

Job Description:

Summary: The Director, Egg Program Operations is responsible for setting and executing the Donor Egg Operational business plan, managing the daily operations of California Cryobank Life Sciences' (CCLS) Donor Egg Bank and assisting in the development and execution of strategic initiatives designed to meet growing demand in both domestic and international markets. In a high growth and entrepreneurial organization, the VP, Egg Program Operations will have a performance improvement mentality that strives to standardize operations, reduce variation and roll out best practices across multiple sites in different geographies. The VP, Egg Program Operations supports the EVP of Egg Programs in all matters related to the business, and collaborates with both the executive team and the leads in adjacent business lines to further the enterprise's strategic vision as a leader in reproductive life sciences.The position is based in Rockville, MD and manages all operational employees in this location. The Director is responsible for the performance management, hiring and retention of the operations employees within Rockville. This position will have a total span of control of up to 20 employees. Essential Duties and Responsibilities:Develop and implement a Donor Egg Operational business plan, including immediate and long-term goals, based on corporate strategy and growth objectives.Manage and prioritize all elements of daily operations to ensure management of reproductive tissue is conducted in accordance with CCLS' standard operating procedures, FDA guidelines, applicable accreditation standards, and state or country-specific requirements.Establish and lead the Rockville operational organizational culture by diligently mentoring and developing staff.Manage and prioritize all business functions associated with daily operations, including contract management, finance, business intelligence tools, and technology interface tools.Oversee the contracting, onboarding, and integration of all new contributing partner clinics in accordance with SOPs and applicable guidelines, as well as ensuring that all existing contributing clinics are complying with existing SOPs and applicable guidelines.Maintain and drive a culture that delivers world class levels of customer service in order to support the needs of our clients, clinical partners.Analyze data and use it to develop an in-depth understanding of existing processes, the needs of clients, and the needs of strategic partners in order to identify opportunities for process improvement and the tools necessary to both implement and measure plans of correction.Develop and maintain KPI's and provide weekly/monthly reporting with strategic action plans for senior leadership.Analyze existing and emerging data to identify opportunities for innovation, or to forecast business trends. Ensure team is appropriately staffed and trained to perform their duties.Cultivate and grow strategic partnerships with the clinics and physician partners (domestic and international) that are the leaders in reproductive therapies and technology.Skillfully and regularly communicate vision, priorities, and complex operational requirements to direct reports and senior leadership.Collaborate with the Rockville team and senior leadership in all elements of forecasting and budgetary planning.Collaborate with the marketing team to capitalize on growth opportunities and ensure resources are producing the intended result. Actively pursue knowledge of leading market developments, clinical advancements, and competitive threats.Education and/Experience:Bachelor's degree required. Master's degree in business, healthcare administration or related field preferred; clinical background a plus 5+ years of progressive leadership experience in operations (e.g. senior director or VP level)5+ years of experience in a high growth healthcare organization (e.g. hospital, clinic, LTAC, ASC, etc.) Experience overseeing multi-site, physician-owned operations, preferred.--Experience with process reengineering and performance improvement methodologies (e.g. Lean, Six Sigma)Regulatory, compliance and accreditation experience Experience recruiting, retaining, training and developing teams (10+ team members) Strong financial acumen and budget development experienceOther Skills and Abilities:Highly motivated, energetic and able to thrive in fast-paced environments; inspired to strive for and achieve excellencePassion for a mission-oriented environment that puts patients firstStrong EQ and interpersonal skills, with the ability to communicate directly and effectively at all levels of the organizationA flexible thinker with the ability to innovateeam-oriented leader who is approachable, engaging and inspires followership

Keywords: US Tech Solutions, Rockville , Director Of Clinical Program Operations, Executive , Rockville, Maryland

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