Product Support Engineer
Company: Aerzen USA Corporation
Location: Coatesville
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Description: Who we are: Aerzen
USA Corp. is an international manufacturer of positive displacement
blowers, hybrid blowers, screw compressors and turbo blowers. These
high-quality machines are used for air and gas applications across
many essential industries, including; Wastewater, Cement, Biogas,
Pharmaceutical and Food, among many others. We are One Team, and we
Empower our team members to be both Inquisitive and Evolutionary.
What We Offer: Aerzen USA offers a competitive salary; generous
health benefits (to include 96% company-paid benefit plans) with
company HSA contribution; a 401(k) with company match; a tuition
reimbursement program; and a profit share bonus package; along with
the opportunity to work with a dynamic group of professionals. What
You’ll Do: Provide technical support for Aerzen USA products during
startup, commissioning, and the remaining product cycle. This role
will interface with Aerzen Service Managers, technicians,
customers, system vendors, and Aerzen engineering to ensure correct
and timely commissioning of Aerzen Products. Other aspects of this
role will to be provide on-site and remote training, mentoring,
provide product / manufacturing enhancements, troubleshoot field
issues and questions, drive Non-Conformance Reports (NCRs), and
provide other services for Aerzen Products. Top level goal of this
position is to provide leadership, guidance, and instill confidence
in our Positive displacement Blowers, Turbo and Controls products
to drive enhanced customer satisfaction. ESSENTIAL FUNCTIONS &
RESPONSIBILITIES •Support customer facing activities within each
Aerzen USA region and provide technical leadership to the regional
sales and service teams. •Lead complex technical issue resolution
that cannot be answered in the field. Be the technical go to person
for Aerzen USA for customer solutions. •Utilize Salesforce to
manage and track internal and external customer interactions.
•Provide timely feedback to the quality team, on NCP’s. •Evaluate
system and component performance through data analysis,
software-based modeling, customer interviews and root cause
analysis. •Develop engineering solutions to repetitive failures,
premature failures, and other maintenance/operation issues,
utilizing a root cause aptitude. •Apply value analysis to
repair/replace, repair/redesign, and inhouse/outsource decisions.
•Remains abreast of and applies advancing maintenance technology as
applicable and keeps up with customer tools and expectations and
attends training courses as needed. •Assist the sales and service
teams to deliver technical presentations on our capabilities and
our solutions specific to customer needs. •Interact professionally
with Aerzen leadership, project management, engineering,
production, and customer support personnel to provide feedback and
knowledge regarding specific customers and orders. Specifically,
communicating and implementing lessons learned is a critical part
of this role •Update product and job knowledge by participating in
training opportunities, reading industry publications; networking;
participating in professional organizations. •Travel, as required,
to customer and Aerzen facilities to support key opportunities.
•Understand and address product and project related specifications.
Perform calculations, generate & modify drawings, produce technical
reports, and design solutions and systems which facilitate
troubleshooting efforts. •Ensure compliance of safety standards and
regulations. •Create and maintain tools to aid in aftermarket
troubleshooting and work within Aerzen’s CRM & ERP software suites
and in accordance with its prescribed document control systems.
•Provide engineering advice, consulting, warranty support,
direction, and guidelines to regional sales & service teams for
time-critical projects to satisfy customer’s needs through an
established and trackable process. •Perform troubleshooting and
root cause analysis of Aerzen Products, motors, VFDs, PLCs, HMIs,
harmonic filter assemblies, control panels and machine controllers.
•Author and issue technical documents: specifications, drawings,
testing procedures, quality inspection sheets, work instructions,
O&M instructions, failure analysis reports as required to
support the above-described job functions. Requirements: Education:
Bachelor's Degree -or >5 years of relevant experience. Area of
Study: Field of Study: Electrical, Mechanical, Software
Engineering, or equivalent engineering degree or 5 years relevant
experience in instrumentation and controls as a system integrator.
Experience in the field shall reflect that of a competent
professional. Candidates should be capable of demonstrating
competency by citing specific occasions where engineering and
product support services in the relevant field were rendered for
projects of moderate complexity. Software/Applications: Proficient
in MS Office, previous experience with enterprise-wide software
systems and/or ERP (Navision / Business Central or SAP) and CRM
(Salesforce) software, AutoCAD and VFD & PLC commissioning
software, Eplan, ladder logic and programming language preferred.
Other: Ability to read drawings, P&IDs, wiring diagrams, logic
diagrams, and other Engineering documents . Strong communication
skills – professional speaking and writing styles . Root cause
analysis skills – critical thinking ability. Ability to travel as
required.
Keywords: Aerzen USA Corporation, Rockville , Product Support Engineer, Engineering , Coatesville, Maryland
