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Network Engineer

Company: Addison Group
Location: Rockville
Posted on: June 19, 2022

Job Description:

Addison Group is working with a client with offices in Rockville, MD and Washington DC to bring on a Network Engineer. This role is replacing someone who was promoted to a new position and they are expanding the team. This role will be mainly based out of Rockville, MD but will occasionally go into the Washington DC office from time to time.This role will be reporting to the Manager, Network Operations; the Network Engineer is primarily responsible for the design, implementation and ongoing upkeep of all network technology systems maintained by the Enterprise IT Department utilizing a mixture of on-prem and cloud technologies spanning various geographic locations and vendor platforms. Daily operations and oversight of all network hardware or associated software systems are the ultimate responsibility of the Network Engineer including installation, maintenance, patching, troubleshooting, etc. Further responsibilities of the Engineer include participating in the technical design and implementation aspects of assigned technology projects, serving as an escalation point for all technical issues and collaborating with team members to develop recommendations for standards and procedures. The Engineer is expected to be intimately familiar with all Enterprise technology systems so they may proactively identify opportunities for improvement that are socialized among the team and ultimately presented to IT Management for consideration.Essential Duties and Responsibilities:

  • Respond to and resolve support requests/inquires in a timely fashion.
  • Provide support to end users in a courteous and professional manner.
  • Route unresolved request/inquiries following established guidelines.
  • Proactively monitor and maintain network hardware and software systems.
  • Develop and execute technology projects to completion, discussing challenges and key decision points with senior leadership.
  • Participate in the adherence, planning, and analysis of the operational budget.
  • Participate in and drive participation of the organization's change management process.
  • Collaborate with the other members of the IT Department to successfully complete Enterprise technology projects on time and within budget.
  • Respond to and resolve all support requests/inquiries in a timely fashion utilizing established procedures and escalations.
  • Collaborate with internal and external resources as necessary to achieve desired results.
  • Develop and maintain documentation including, but not limited to, standard operating procedures, equipment installation methodologies, project plans and environment configurations.
  • Become intimately familiar with and adhere to company and departmental operating policies and procedures.
  • Receive and document support requests/inquiries made to the IT Department via email, phone or other medium and logging and assigning those requests in a ticket management system.Working Relationships
    • Must effectively and efficiently communicate with other members of the IT Department and other business units at all levels of the Organizational Chart to provide support; interact with the user community in a professional, courteous and helpful manner; and interact with outside technology hardware, software and support vendors.

Keywords: Addison Group, Rockville , Network Engineer, Engineering , Rockville, Maryland

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