Senior Network Engineer

Company: US Pharmacopeia
Location: Rockville
Posted on: May 9, 2022

Job Description:

Description
Summary of the Position
This is a non-supervisory professional IT position in which the incumbent's main responsibilities involve monitoring and maintaining the operation and stability of USP's enterprise network. Specifically, the incumbent will be responsible for leading and overseeing the design, installation, configuration, support, and maintenance of the wired and wireless network infrastructure. The incumbent will provide senior level network support, proactive monitoring of the enterprise network environments, and provide problem resolutions. The incumbent will also lead efforts to improve the network and implement new technologies over time. He/she leads and mentors other Network Engineer(s) with IT enterprise development, integration of enterprise applications, network security, and system administration. He/She will also work with other IT personnel and USP staff to ensure that the network infrastructure components are fit for purpose.
Roles and Responsibilities

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• Provide recommendations for network design changes/enhancements for improved systems availability and performance.
  
• Provide cost justification and business case for design recommendations
  
• Work with PMO and IT project teams to understand network requirements related to project implementations
  
• Identify and adhere to best practices for network engineering, ensuring proper requirements and designs are developed and implemented
  
• Lead and oversee efforts to design, recommend, and install new network technologies that seamlessly integrate with the current network architecture.
  
• Lead and oversee network support by normal administration means, break/fix situations, and new installations and/or integrations, all in an effort to grow and maintain the network infrastructure.
  
• Lead and oversee network support, in all aspects of administration, to ensure the uptime, health, and availability of the network infrastructure and networked hosts.
  
• Lead and oversee efforts of implementing networked applications and ensuring network security and the stability of the core network operating systems.
  
• Lead the coordination of vendors, suppliers and professional services during project engagements and research & development queries.
  
• Troubleshoot LAN/WAN/Wireless operational problems and assist with problem determination and resolution.
  
• Oversee and ensure network availability compliance to Service Level Agreements in order to maintain and/or enhance the customer's user experience.
  
• Oversee and perform capacity planning and network performance assessments to ensure that the network performs and has sufficient bandwidth that meets the present and future needs of the business.
  
• Oversee and gather metrics for capacity management purposes.
  
• Analyze network activity and network problems to discover and prevent systematic errors.
  
• Provide complete and accurate documentation as required by USP Standard Operating Procedures (SOPs) and policies.
  
• Responsible for creating, updating, and maintaining all network documentation.
  
• Provide remote access support and administration by troubleshooting issues and participating in VPN appliance management and upgrades.
  
• Provide assistance with hardware/software installation and configuration.
  
• Troubleshoot, diagnose and resolve general network and system hardware and software issues.
  
• Research, analyze and recommend the implementation of software or hardware changes to rectify any network deficiencies or to enhance network performance.
  
• Provide assessment of compatibility for new equipment with current equipment; keeps abreast of new software/hardware developments.
  
• Maintain IOS patch management practices.
  
• Participate in disaster recovery planning and testing.
  
• Will be required to work off hours to support network activities
  
  Basic Qualifications
  
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  • Bachelor's degree (or equivalent work experience) in Information Technology, Computer Science, Engineering, or a related science discipline from an accredited college or university.
    
  • Minimum of six (6) of work experience in supporting the acquisition, administration, configuration, installation, and troubleshooting of network infrastructure and security components.
    
  • Cisco Certified Network Professional (CCNP)
    
    Skills Sought
    
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    • Work experience with SDWAN technology
      
    • A firm understanding in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, FTP, HTTP, SMTP, SNMP, CIFS, LDAP, and Microsoft AD)
      
    • A firm understanding and implementation of network traffic analysis, encryption, SSL termination
      
    • Hands-on technical experience working with VPN technologies
      
    • A firm understanding of TCP/IP is required and experience with networking various network operating system hosts
      
    • A firm understanding of network security and hands-on experience working with firewalls and general security technologies
      
    • A general understanding of network cabling
      
    • Monitor network usage, anticipate problems, and suggest solutions
      
    • Ability to work cooperatively with applications teams to install applications or upgrade existing applications
      
    • Ability to learn new technologies and cross-train and/or be cross-trained as part of IT support team
      
    • Ability to interact successfully with all levels of the organization
      
    • Ability to manage shifting priorities and to meet deadlines
      
    • Ability to work in a global organization, with nationals from other countries
      
    • Ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resources
      
    • Ability to work individually as well as in a group
      
    • Critical thinking and problem solving skills essential
      
    • Must have strong troubleshooting skills
      
    • Must have good research and analytical skills
      
    • Must have good organizational and communication skills
      
    • Experience working in a fast-paced environment
      
    • Ability to work as a technical team lead to understand requirements and to gather the necessary subject matter experts to accomplish a project or task
      
      Preferred Qualifications
      
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      • Intermediate experience working with 7 Signal for wireless troubleshooting highly preferred
        
      • Intermediate experience working with SilverPeak for SDWAN highly preferred
        
      • Advance experience installing, configuring, and maintaining Cisco routers and switches using various protocols and related routing and switching technologies such as ACI
        
      • Advanced knowledge of Cisco IOS devices and advanced experience working with IOS, EIGRP, BGP, and OSPF
        
      • Advanced experience configuring Quality of Service (QoS) and multicast technologies
        
      • Advanced knowledge of VoIP equipment and operation
        
      • Advanced knowledge working with load balancer technologies
        
      • Advanced knowledge working with wireless LAN controllers, AP's, and Cisco ISE
        
      • Advanced knowledge and experience working with Internet circuits, LAN, MPLS, DMVPN, IPsec, WAN, and WAN accelerator technologies
        
      • Advance knowledge of various global telecommunications standards (i.e. E1, T1, etc.) and firm knowledge of system and network security is required
        
      • Experience working with Linux and Microsoft servers as well as Microsoft based applications and VMware is helpful
        
      • Demonstrated experience in setting up remote sites and maintaining a global enterprise
        
      • Demonstrated experience leading large projects
        
      • Experience working with system and network management tools, monitoring tools, and reporting tools.
        
        Supervisory Responsibilities
        Not applicable
        COVID Provisions
        As a condition of employment with United States Pharmacopeial Convention's (USP) duty to provide and maintain a workplace that is free of known hazards, all employees and contingent staff hired after July 1st, 2021 are required to be fully vaccinated unless a reasonable accommodation is approved. Your recruiter will advise accordingly.
        Benefits
        USP provides you with the benefits you need to protect yourself and your family today and tomorrow. From company-paid time off, comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial wellbeing are protected.
        About USP
        The U.S. Pharmacopeial Convention (USP) USP is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP brings together more than 1,100 talented professionals across five global locations to deliver its mission to strengthen the supply of safe quality medicines and supplements worldwide. USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, veteran status, sexual orientation, gender identity or any other protected class. We are committed to working with and providing reasonable accommodation to individuals with disabilities. USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.
        Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
        The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
        Job Category Information Technology
        Job Type Full-Time

Keywords: US Pharmacopeia, Rockville , Senior Network Engineer, Engineering , Rockville, Maryland