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Desktop Support Engineer

Company: Latitude, Inc.
Location: Rockville
Posted on: January 15, 2022

Job Description:

Job Description Job Description: Quality We believe in setting the standard by providing our customers with carefully curated products and high-performing, knowledgeable team members to ensure a quality experience with every interaction. Communication By being transparent and treating everyone with respect, we can focus on what really matters to us as a company: our team and our customers. Accountability We take ownership of our work and honor our commitments. We are proud of our accomplishments and recognize our failures by reinforcing the "we" in our efforts and removing the "they". Growth We believe in cultivating growth in all that we do, from the growth of our business to the personal and professional growth and enrichment of our teams. What We Offer: Employee Discount - enjoy 40% off in-store products Exclusive access to Urbn Learning Center and monthly vendor training Medical Dental Vision Group Life Insurance Voluntary (Life, Accident, Illness) Employee Assistance Program (EAP) Job Title: Junior Desktop Support Engineer Reports to: CTO Position Summary: Urbn Leaf is an innovative company recognized for shattering stereotypes and setting new standards within the cannabis industry. We set the new standard in cannabis dispensaries and operate a number of licensed brick and mortar locations throughout California. We are seeking a talented, energetic self-starter for a Desktop Support Engineer position. The candidate must have a minimum of 2 years' experience supporting MS Windows Desktop environments leveraging the latest tools and concepts in order to provide exceptional service delivery across the enterprise. The optimal candidate will be process driven and have a desire to learn and become the best. A basic understanding of the retail ecosystem is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask. Duties and Responsibilities: Responsibilities include, but are not limited to: Provide Desktop Support in a fast-paced environment Installation, configuration, operation, and maintenance of Windows 10 PCs, POS stations and all peripherals. Assist in the administration of Active Directory, O365 and various application software products. Administration of new hires and employee role re-assignments Troubleshoot issues with Microsoft Office suite Basic Network Troubleshooting (DNS, TCP/IP, WAN, etc.) Maintain PC and Device inventory Implement and troubleshoot Zoom VOIP phones Maintain documentation and enforce secure system policies Participate in an off hour on-call rotation Qualifications: Degree in Computer Engineering, Computer Science or related field/technical experience Strong administration/engineering skills in MSFT Windows 10 OS technologies Strong desktop device management skills Strong technical ability and outstanding troubleshooting skills Strong knowledge of networking (TCP/IP), security and optimization Experienced with supporting users remotely Skills and Attitudes: Must be motivated, hard-working, and passionate about learning their skill and seeking to do their best. This position requires someone who has the ability to handle multiple tasks and responsibilities. You must also be: An ambitious self-starter Hungry and driven to learn Strong desire to solve issues with automation and self-service solutions A very strong and efficient communicator and collaborator Able to multi-task and excel in a fast-paced retail environment A deep problem solver; able to think on your own and develop quick, sound solutions to complex problems Work well under minimal supervision to complete projects and tasks on time Able to work in high pressure situations to find timely solutions Willingness to participate in on-call rotation during off hours and weekends and occasional travel within California. Physical Demands/Requirements Powered by JazzHR r2l4y9SpYf

Keywords: Latitude, Inc., Rockville , Desktop Support Engineer, Engineering , Rockville, Maryland

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