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IT Support Engineer II (MSP)

Company: Bowman Williams
Location: Rockville
Posted on: November 22, 2021

Job Description:

Location:--Rockville, MD / Salary:--$60,000 - $70,000 We are a Cloud Managed Services Provider with offices and clients across the country. The IT Support Engineer II (MSP) will provide direct client support for our growing list of business clients specifically in Maryland. The IT Support Engineer II (MSP) position offers personal and professional growth, challenging assignments, training opportunities and the ability to have true ownership of their work. Employees are currently working remotely but will be required to come in to our Rockville office when it's safe so local candidates only please. We are a true Cloud based company which means there will be no break/fix support. The IT Support Engineer II (MSP) is responsible for implementing new technology as well as escalated support for internal/external clients with a focus on a shortened time-to-resolution and detailed documentation. The IT Support Engineer II (MSP) will work independently on some tasks and as part of a team in others with the goal of supporting all managed clients.

  • Experience with AD management (create/modify users, groups, and GPOs)
  • Experience with O365 and knowledge of licensing
  • Experience with Windows 8.1 and 10 desktop OS
  • Experience with Windows Server 2012 R2, 2016, and 2019 OS (administration & configuration)
  • Experience with Azure AD
  • Examples of proper time detailing/documenting in ticketing systems
  • Medical, Dental, and Vision Insurance
  • 401(k) w/ company match
  • Generous PTO
  • Certification Reimbursement Opportunity Location Proposed Salary $60,000 - $70,000 Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Keywords: Bowman Williams, Rockville , IT Support Engineer II (MSP), Engineering , Rockville, Maryland

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