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Network Engineer

Company: Latitude Inc.
Location: Rockville
Posted on: February 25, 2021

Job Description:

As a Network Engineer, your work will include providing regular scheduled proactive visits to your assigned clients in the Washington DC metropolitan area. You would ensure the smooth operation of the client environment, address any client issues, and handle issues that have been escalated from our support center, becoming a trusted IT advisor to your client. You will also be a part of project teams for your clients and others, designing and implementing solutions that enable our clients to meet their business objectives. Although you will primarily work within Microsoft systems (Windows Server, Microsoft Exchange, Windows 10, Office 365) you will also support other technologies, such as Macs and 3rd-party software (Quickbooks, document management systems, Dropbbox, etc.). You should be well versed in layer 2 and layer 3 network switches, routers, and firewalls. Our engineers maintain regular schedules, visiting each client once a week or twice a month on either a half-day or a full-day basis. Although you are the primary technical expert for the client's network, you are not the only support. In between visits, our clients are also supported by our client services team and our support center. In this role you will report to an engineering team lead (along with other Network Engineers and Deskside Support Specialists) but operate with minimal supervision. When you are faced with a new challenge, you will be able to rely on the expertise of your colleagues for technical advice and support. Engineers at Optimal often work together on projects to leverage individual expertise and to learn new skills (from design and build of new servers or systems to deploying new networks for office moves). Your Position You will join an elite team of engineers who are serving our nearly 100 clients in the DC Metro area and beyond. You'll serve as the primary liaison to a dedicated subset of our clients and will help them solve business problems with your expert technology guidance. No two clients are alike, which means you'll have your hands in different environments, different technologies, and different atmospheres on a day-to-day basis. You'll have our full suite of--managed --and--cloud services --(and the rest of our team) at your disposal, and the freedom to advise your clients as you see fit. As our technologies and your clients' technologies continue advance, so too will your own skills. Your Responsibilities

  • Quickly and accurately identifying client needs and seeing the appropriate solution through from design to completion.
  • Serving as an expert resource to our clients, and to our internal staff for various tasks and projects.
  • Mastering a wide range of network environments and continuing to expand your skillset as the technology landscape evolves. Your Qualifications
    • BS/BA degree--(required)--and 5 or more years of relevant experience.
    • Consulting experience (preferred)
    • Proven customer service and problem solving skills. Excellent at communicating in a way that makes sense to non-technical people (face-to-face and written).
    • Deep understanding of Microsoft Windows Server products 2012 R2 and 2016, 2019, Exchange 2016, Office 365, backup systems, email systems, virus protection, desktop operating systems, contact management, and similar technologies critical to business operations.
    • Detailed theoretical and practical knowledge of IP protocols, firewalls, and routers.
    • Experience configuring, installing, and troubleshooting routers, hubs, and switches.
    • Experience with VMWare, SonicWALL, or Citrix.
    • Must be willing to travel around the Washington DC area on a regular basis.

Keywords: Latitude Inc., Rockville , Network Engineer, Engineering , Rockville, Maryland

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