Company: Latitude Inc.
Posted on: February 25, 2021
As a Network Engineer, your work will include providing regular
scheduled proactive visits to your assigned clients in the
Washington DC metropolitan area. You would ensure the smooth
operation of the client environment, address any client issues, and
handle issues that have been escalated from our support center,
becoming a trusted IT advisor to your client. You will also be a
part of project teams for your clients and others, designing and
implementing solutions that enable our clients to meet their
business objectives. Although you will primarily work within
Microsoft systems (Windows Server, Microsoft Exchange, Windows 10,
Office 365) you will also support other technologies, such as Macs
and 3rd-party software (Quickbooks, document management systems,
Dropbbox, etc.). You should be well versed in layer 2 and layer 3
network switches, routers, and firewalls. Our engineers maintain
regular schedules, visiting each client once a week or twice a
month on either a half-day or a full-day basis. Although you are
the primary technical expert for the client's network, you are not
the only support. In between visits, our clients are also supported
by our client services team and our support center. In this role
you will report to an engineering team lead (along with other
Network Engineers and Deskside Support Specialists) but operate
with minimal supervision. When you are faced with a new challenge,
you will be able to rely on the expertise of your colleagues for
technical advice and support. Engineers at Optimal often work
together on projects to leverage individual expertise and to learn
new skills (from design and build of new servers or systems to
deploying new networks for office moves). Your Position You will
join an elite team of engineers who are serving our nearly 100
clients in the DC Metro area and beyond. You'll serve as the
primary liaison to a dedicated subset of our clients and will help
them solve business problems with your expert technology guidance.
No two clients are alike, which means you'll have your hands in
different environments, different technologies, and different
atmospheres on a day-to-day basis. You'll have our full suite
of--managed --and--cloud services --(and the rest of our team) at
your disposal, and the freedom to advise your clients as you see
fit. As our technologies and your clients' technologies continue
advance, so too will your own skills. Your Responsibilities
- Quickly and accurately identifying client needs and seeing the
appropriate solution through from design to completion.
- Serving as an expert resource to our clients, and to our
internal staff for various tasks and projects.
- Mastering a wide range of network environments and continuing
to expand your skillset as the technology landscape evolves. Your
- BS/BA degree--(required)--and 5 or more years of relevant
- Consulting experience (preferred)
- Proven customer service and problem solving skills. Excellent
at communicating in a way that makes sense to non-technical people
(face-to-face and written).
- Deep understanding of Microsoft Windows Server products 2012 R2
and 2016, 2019, Exchange 2016, Office 365, backup systems, email
systems, virus protection, desktop operating systems, contact
management, and similar technologies critical to business
- Detailed theoretical and practical knowledge of IP protocols,
firewalls, and routers.
- Experience configuring, installing, and troubleshooting
routers, hubs, and switches.
- Experience with VMWare, SonicWALL, or Citrix.
- Must be willing to travel around the Washington DC area on a
Keywords: Latitude Inc., Rockville , Network Engineer, Engineering , Rockville, Maryland
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