Hiring - Desktop Support Engineer Rockville, MD

Company: Infinite Computer Solutions
Location: Rockville
Posted on: September 14, 2020

Job Description:

Skill Associate System Admin Location Rockville, MD Job Type Long TermFull Time Summary of Job Role 1 Experience in Wintel environment Provide ongoing technical support Infrastructure and services for our users Incident, problem and Change management Updating the tickets on ITSM tools Log and track IT assets Installation, upgrade and Troubleshooting of Windows 10 Prepare and deploy Windows 10 images Laptop and other IT hardware shipment to remote users. Remote administration and monitoring of End-User computing devices ProvisionDeprovision end-user computing devices as per the client compliance requirements Ongoing Support for VIPVVIP users Configuration of Printers, scanners, Fax Installation and Configuration of basic Wired and Wireless networks Installation and Configuration of IP Phones (SIP) using Vonage Business Cloud services Monitor and manage internal infrastructure and applications Antivirus monitoring and management BitLocker Encryption and recovery Escalate the tickets to right team for resolution and track it to the closure within SLA Work closely with application owners and business leaders to develop and build infrastructure and capabilities that meets the needs of our client Fulfill the service requests includes procurement and provisioning Coordinating with Vendors for Products procurement, replacement and maintenance services Understanding and enforcing HIPPA is required Off-Office hours remote support on call About Infinite Computer Solutions LTD Infinite Computer Solutions is proud to be an equal opportunity workplace and is an affirmative action employer provides business technology solutions, next-gen mobility solutions and product engineering services, specializing in the Healthcare, Banking Finance, Telecommunications Technology and Media Publishing industries, for Fortune 1000 companies. Our solutions build on proprietary industrial frameworks that significantly reduce work effort and cost while providing faster go-to-market speeds and nimble responses to market dynamics, a solution we call Platformization . The 5000 employees at Infinite manage activities aimed at social causes through the Employees Club, iVerve. iVerve was initiated a decade back, in 2004, formed with the primary idea of ensuring that employees enjoy a great mix of work and play or the clichd Fun at work . What started off as a platform for employees to showcase their talent and sports enthusiasm has evolved into a fantastic energy system that spreads its reach to the society in addition to employees through various engagements and partnerships with various NGOs. Infinite has offices spread across India, US, UK, China, Malaysia, Singapore and Hong Kong. - With Gracious Thanks Deb Rout Sr. Recruiter

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