Body Shop Customer Service Representative - CSR
Company: C&D Auto Body
Location: College Park
Posted on: April 3, 2026
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Job Description:
Job Description Job Description Job description: We are seeking
an experienced Customer Service Representative (CSR) for our busy,
professional auto body shop. This role is ideal for someone who is
confident using CCC ONE and bilingual, understands the repair
process, and knows how to deliver excellent customer service in a
fast-paced collision repair environment. You will be the main point
of contact for customers and play a key role in keeping repairs
moving smoothly from intake to delivery. Responsibilities: - Greet
customers in person and over the phone with professionalism -
Manage customer files and repair status using CCC ONE - Schedule
repairs, drop-offs, and pick-ups - Communicate repair progress
clearly to customers - Coordinate with estimators, technicians, and
insurance companies - Review estimates, supplements, and invoices
with customers - Process payments and close repair orders -
Maintain organized front office operations - Handle customer
concerns with professionalism and efficiency Qualifications: - CCC
ONE experience required - Prior auto body or collision repair
experience preferred - Strong communication and customer service
skills - Ability to multitask and stay organized in a fast-paced
environment - Comfortable working with insurance-driven repairs -
Reliable, punctual, and professional What We Offer: - Competitive
pay based on experience - 401(k) with company match - Profit
sharing - Paid vacation and PTO - Stable, long-term employment -
Supportive team and professional work environment If you’re an
experienced CSR who knows CCC ONE and takes pride in delivering
great customer service, we’d love to hear from you. Job Type:
Full-time Benefits: - 401(k) - 401(k) matching - Dental insurance -
Flexible schedule - Health insurance - On-the-job training - Paid
time off - Parental leave - Professional development assistance -
Referral program - Vision insurance Experience: - Customer service:
2 years (Required) - CCCONE Software: 2 years (Required) Language:
- Spanish (Required) Work Location: In person
Keywords: C&D Auto Body, Rockville , Body Shop Customer Service Representative - CSR, Customer Service & Call Center , College Park, Maryland
