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Technical Writer

Company: Experis
Location: Rockville
Posted on: January 22, 2023

Job Description:

ROLE IS REMOTE BUT MUST BE IN EST OR CST TIME ZONE! NO C2C

Technical Writer

Summary: Seeking a professional technical writer who understands the development of policies, standards, procedures and training content with an emphasis on Information Security.

Job Responsibilities: The main function of a technical writer in Information Security will be to write and edit technical documentations such as policies, standards, processes, and procedures, as well as develop Learning Management System (LMS) training courses and assist the Program Manager with the coordination of projects and programs.

Organize materials and complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology. Maintain records of artifacts and artifact revisions. Facilitate document reviews with stakeholders and confer with staff to establish technical specifications and to determine subject material to be developed for publication. Work closely with stakeholders to ensure the artifacts convey the intended message. Provide documents and associated materials in a variety of media.

Facilitate the review with stakeholders and the updating of governance documents including policies, standards, procedures, guidelines and supporting documentation. Track governance document development, review schedules, stakeholder input and timely publishing of the document.

Work with stakeholders to develop LMS Sharable Content Object Reference Model (SCORM) training packages. This includes collecting and editing content, developing graphics, integrating audio overlays, developing quiz questions, organizing reviews, incorporating comments, testing the SCORM package with subject matter experts, working with FINRA's LMS team to publish the SCORM package, and addressing users' questions or comments.

The technical writer will also assist the Program Manager with project and engagement coordination. Identify and escalate issues and risks to the Program Manager that will impact project timeline, scope, quality, or financials. Monitor tickets, tasks, and follow-ups in a ticketing system to drive resolution with stakeholders.

Qualifications:

  • Bachelor's degree in English, Journalism or Communications or a technical field such as Computer Science.
  • 4+ years of experience as a technical writer required.
  • Clear, concise, and consistent verbal and written communication skills.
  • Meticulous attention to details is essential.
  • Demonstrated experience working with subject-matter experts and stakeholders to ensure specialized topics are appropriately addressed.
  • Proficiency in MS Office Suite products (including Word, Outlook, Excel, PowerPoint, Visio, SharePoint).
  • Experience in one or more of the following: Articulate Storyline, iSpring Suite, Adobe Captivate, or isEazy Author.
  • Experience in Atlassian Documentation including Jira and Confluence.
  • Basic understanding of project management processes.

    Bonus: Familiarity with Cyber and Information Security, FISMA compliance processes, governance, risk, and compliance (GRC) tools such as ServiceNow, cloud technology, experience with Miro, Atlassian Suite (JIRA/Wiki) and the COBIT Framework.

Keywords: Experis, Rockville , Technical Writer, Advertising , Rockville, Maryland

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