New Patient Coordinator

Company: VSI
Location: Reston
Posted on: February 17, 2026

Job Description:

Job Description Job Description Salary: Are you a confident communicator with a warm, engaging personality and a passion for helping others? Join our high-performing marketing team at a premier concierge medical practice as aNew Patient Coordinator, where your voice becomes the first connection to exceptional spine care. TheNew Patient Coordinatorserves as the first point of contact for individuals inquiring about medical solutions for their back or neck conditions. This role is responsible for engaging with prospective patients over the phone, establishing a positive initial connection, and providing clear, compassionate guidance through the scheduling and intake process. Your primary responsibility is to build instant rapport, convey trust, and guide prospects seamlessly toward becoming new patients. Through expert communication, emotional intelligence, and a clear understanding of our value, youll play a vital role in growing our patient community and establishing the foundation for an elite patient experience at VSI. In addition to patient engagement, the role includes key administrative responsibilities such as verifying insurance benefits and accurately collecting and documenting Protected Health Information (PHI). Attention to detail and a commitment to accuracy are essential in ensuring each patients information is handled thoroughly and securely. Ideal candidates thrive in fast-paced environments, communicate with clarity and empathy, and understand how to move prospects through the conversion journey. This position is rooted in a collaborative, call-center setting and works closely with our dynamic marketing team. A foundational understanding of marketing principles, particularly in guiding prospects toward a decision, is beneficial.

Keywords: VSI, Rockville , New Patient Coordinator, Administration, Clerical , Reston, Maryland