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Front Desk Receptionist

Company: Rocs
Location: Rockville
Posted on: May 15, 2024

Job Description:

The Receptionist will provide extraordinary service when communicating with all constituents*PRINCIPAL DUTIES AND RESPONSIBILITIES:** Answer incoming phone calls and operate telephone console to screen and route calls to appropriate individual or department* Greet visitors in a professional and friendly manner, announce visitors to personnel; Visitors are not permitted past the receptionist area unaccompanied and must have an appointment* Maintain visitor log, provide visitor badges and track return of badges* Keep reception area environment professional and tidy; discourage gathering in that location* Handle times of heavy call volume* Provide accurate information to callers* Maintain knowledge of all NEBF/NEAP systems, website and online benefits portal* Perform special projects when requested by management* Employer indexing* Process returned mail* Input change of address into the system* Regularly communicate with the Contact Center Supervisor* Other duties as assigned*PERFORMANCE STANDARD:** Must be able to handle high volume of telephone calls as well as greeting and managing visitors accurately, efficiently, and courteously* Must maintain a professional appearance and demeanor at all times and must be dressed professionally.*REQUIRED AND PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:** 2+ Years of reception experience preferred* High School diploma required, some college preferred* Listens well with the ability to communicate effectively in both written & verbal communications* Demonstrates ability to manage stressful situations while maintaining a flexible, positive and cooperative demeanor* Responds promptly to operations leaders and stakeholders to facilitate informed decision making.* Presents a professional image in the office#GAJob Type: Full-timePay: $18.00 - $20.00 per hourExpected hours: 40 per weekBenefits:* 401(k)* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Day shift* Monday to FridayExperience:* front desk reception: 1 year (Required)Ability to Relocate:* Rockville, MD: Relocate before starting work (Required)Work Location: In personby Jobble

Keywords: Rocs, Rockville , Front Desk Receptionist, Administration, Clerical , Rockville, Maryland

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